Refund Policy | ArtRoxPins
Refund and Return Policies for International Buyers (Non-EU)
All purchases made by customers outside of the European Union are final. We do not accept returns or offer refunds unless the item received is different from what was ordered. If you received an incorrect product, please contact us immediately at artroxpinscom@gmail.com with your order details.
For more details about shipping policies, visit our Shipping Policies page.
Refund and Return Policies for EU Buyers
As per the European Union Consumer Rights Directive, buyers within the EU have the right to return a product within 14 days of receiving it. Please note that this return period starts from the date you receive your item, not the date of purchase. The following conditions apply:
- This policy excludes custom-made products, items on sale, digital goods, perishable items (like food or plants), or unsealed goods that cannot be reused due to health or hygiene reasons (such as earrings).
- Returned items must be in their original condition to qualify for a full refund. If the item is not returned in its original state, you may be responsible for any loss in value.
- Refunds will be processed within 14 days of receiving the returned item.
If you have any questions regarding your eligibility for a return, feel free to reach out to us at artroxpinscom@gmail.com.
Visit our Contact Us page for more ways to get in touch.
Refunds for Returned Items
Once your returned item is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within a specified number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check Your Bank Account: Ensure that the refund has not already been processed.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There may be a processing delay on their end.
If after these steps you still haven’t received your refund, please contact us at info@artroxpins.com or send your inquiries to:
A. Riewe, Wiener Weg 10, 50858 Cologne, Germany
Visit our FAQ page for more detailed information about our policies.
Refund Policy for Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded. If you have any concerns or believe there is an issue with a discounted item, please contact us to discuss your options.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same one, please contact us at iartroxpinscom@gmail.com with a description of the defect and any supporting images.
Shipping and Return Costs
- Return Shipping Costs: Buyers are responsible for paying the shipping costs for returning an item. Please note that shipping costs are non-refundable.
- Non-Delivery Responsibility: We are not responsible for items that are lost or damaged during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
- If you receive a refund, the cost of return shipping will be deducted from your refund amount (if applicable).
Contact Us for Any Refund or Return Inquiries
If you have any further questions regarding our refund policy or need to discuss your order, please feel free to contact us at:
Email: artroxpinscom@gmail.com
Address: A. Riewe, Wiener Weg 10, 50858 Cologne, Germany
We strive to provide our customers with the best experience, so if you need assistance, we are here to help.
Frequently Asked Questions (FAQs)
1. How do I initiate a return?
To start a return, please send an email to artroxpinscom@gmail.com with your order number, a description of the issue, and any supporting images if applicable. We will respond within 2 business days with the next steps.
2. What is the process for returning a defective item?
If you receive a defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the product and arrange for a replacement if the defect is verified.
3. Can I get a refund for custom or sale items?
Custom-made items and sale products are not eligible for refunds. Please double-check product descriptions and eligibility before purchasing.
4. How long will it take to receive my refund?
Refunds are usually processed within 14 days of receiving your returned item. However, depending on your payment provider, it may take additional time for the funds to appear in your account.
For more information on our refund policies, feel free to check our Terms and Conditions.