Shipping Policies | ArtRoxPins
Order Processing Time
The time required to prepare an order for shipping can vary based on the item. Pre-order and restock items may take longer than usual to be ready for shipment. Please refer to each item’s product description for specific processing details. We strive to provide the most accurate and up-to-date shipping estimates for all our products.
Estimated Shipping Times
We currently ship both domestically and internationally. Here are the estimated shipping times based on location:
- Germany (DE): 2 - 5 business days
- European Union (EU): 10 - 15 business days
- International (Non-EU): 15 - 30 business days
Please note that while we make every effort to meet these shipping estimates, we cannot guarantee them. Actual delivery time will depend on the shipping method selected and any delays caused by customs or postal services. If you need your order to arrive by a specific date, feel free to contact us before placing your order.
Customs and Import Taxes
Buyers are responsible for any customs duties, import taxes, or additional fees that may apply. We cannot control or predict delays or extra charges imposed by customs authorities in your country. If you are concerned about potential customs charges, we recommend contacting your local customs office for more information.
Visit our FAQ Page for more details about international shipping and customs inquiries.
Shipping Responsibility and Non-Delivery
Once an order is shipped, ArtRoxPins is not responsible for any issues, delays, or damages that may occur with your package. Please double-check your shipping address at checkout, as we cannot alter it once the package has been dispatched. We are also unable to communicate with international postal services on your behalf.
If your package does not reach you and we have provided a tracking number, please wait for it to return to us. This process can take several weeks, depending on the country. Please note that we do not offer free reshipment of orders, and we are not responsible for non-delivery if a non-tracking shipping option was chosen.
For additional information regarding shipping and non-delivery, visit our Terms and Conditions.
Contact Us for Shipping Inquiries
If you have any questions regarding our shipping policies or need assistance with your order, feel free to reach out to us at artroxpinscom@gmail.com. We’re here to help!
Visit our Contact Us page for more ways to get in touch.
Frequently Asked Questions (FAQs)
1. How long does it take to process my order?
Processing times vary depending on the item. Pre-orders and restock items may take longer than usual, but generally, most orders are processed within 2-5 business days. For more specific details, refer to the product description on our Product Page.
2. Do you offer international shipping?
Yes, we offer worldwide shipping. Please see the estimated delivery times for different regions above. Note that customs fees may apply, and the buyer is responsible for these charges.
3. Can I track my order?
We provide tracking information for most orders. However, if you chose a non-tracking shipping option, we will not be able to track the package once it is dispatched. For tracking-related inquiries, visit our Shipping Policies page.
4. What should I do if my order is delayed?
If your order is delayed, please wait for a few more days as it could be due to postal or customs delays. If the order has still not arrived after the maximum estimated shipping time, contact us at artroxpinscom@gmail.com with your order number for assistance.
5. Are there any items you don’t ship?
Certain items may have shipping restrictions depending on the destination country. If you have any concerns about shipping restrictions, feel free to reach out to us.
For more information on our shipping policies, visit our Terms and Conditions.