Terms and Conditions | ArtRoxPins
1. General Information
Welcome to ArtRoxPins! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase. If you do not agree to these terms, you may not use or access our services.
For questions about these terms, feel free to reach us at artroxpinscom@gmail.com or visit our Contact Us page.
2. Product Descriptions and Pricing
We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date. However, we cannot guarantee that all information is entirely error-free. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any orders affected by the incorrect pricing.
3. Order Acceptance and Cancellations
Once you place an order, you will receive an email confirmation with your order details. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or limit any orders that we suspect may be fraudulent, placed in error, or do not meet our order policies. If your order is canceled, we will issue a full refund to the original payment method.
If you need to cancel an order, please contact us within 24 hours of placing the order. Once the order has been processed or shipped, we will be unable to cancel it. For more information, see our Refund Policy.
4. Payment Methods and Security
We accept all major credit cards, PayPal, and other forms of payment as indicated on the checkout page. All transactions are processed securely, and your payment details are never stored on our servers. Please ensure that the billing and shipping addresses you provide are accurate to avoid any delays.
5. Shipping and Delivery Policies
We currently ship worldwide and offer free shipping for all orders. For detailed shipping times and policies, please visit our Shipping Policies page. Note that we are not responsible for customs duties, delays, or other issues caused by third-party shipping carriers.
6. Return, Refund, and Exchange Policies
For EU buyers, we comply with the European Union Consumer Rights Directive, allowing returns within 14 days of receiving your item. For international buyers, all sales are considered final unless the received item is different from what was ordered. Refunds and exchanges are processed according to our Refund Policy.
7. Intellectual Property and Copyright
All content on this website, including images, text, graphics, logos, and designs, is the property of ArtRoxPins and is protected by copyright and trademark laws. Any unauthorized use of our intellectual property is strictly prohibited. If you would like to feature or use our designs, please contact us for permission.
8. Limitation of Liability
ArtRoxPins is not liable for any direct, indirect, incidental, or consequential damages that result from the use of our products or inability to use the service. This limitation of liability applies to all claims, whether based on contract, warranty, negligence, or any other legal theory.
9. Changes to Terms and Conditions
We reserve the right to update or change these terms at any time without notice. It is your responsibility to review these terms regularly to stay informed about any updates. By continuing to use our website after changes have been made, you agree to the revised terms and conditions.
10. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of Germany. Any disputes arising from the use of our website or services will be resolved in the courts of Cologne, Germany.
11. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Email: artroxpinscom@gmail.com
Address: A. Riewe, Wiener Weg 10, 50858 Cologne, Germany
Visit our Contact Us page for more ways to get in touch.
Frequently Asked Questions (FAQs)
1. Can I change my order after placing it?
Orders can only be changed or canceled within 24 hours of placing them. Please contact us as soon as possible if you need to make changes.
2. What if my order is lost or damaged during shipping?
We are not responsible for shipping-related issues once the order has left our facility. However, we recommend contacting your local postal service or using a trackable shipping method. Refer to our Shipping Policies for more details.
3. What is your policy on refunds and returns?
Our refund policy varies for EU and international customers. Visit our Refund Policy page for detailed information on how we handle refunds and returns.
4. Can I use your product images for my own site?
No, all product images and designs are the property of ArtRoxPins and are protected by copyright. If you wish to use our images or collaborate, please contact us at artroxpins@gmail.com.
For any additional questions, visit our FAQ Page.